DIRECT BILLING

Oakridge Physiotherapy is pleased to offer online direct billing for physiotherapy and registered massage therapy (RMT) to a number of extended health carriers (see list below). Availability of this service is dependent on your carrier and/or plan.

Please note that all treatment fees are the responsibility of the patient. If online direct billing is not available you will be asked to pay for your visit up front and we will provide you with a receipt which you can submit to your extended health carrier for reimbursement.

Oakridge Physiotherapy offers online direct billing for the following insurers:

Canada Life (previously Great West Life)
Canada Life – PSHCP
Johnston Group
SSQ Insurance
Group Health
Chamber of Commerce
Industrial Alliance
Sun Life Financial
Green Shield Canada
Pacific Blue Cross
Medavie Blue Cross (Veterans Affairs, Canadian Armed Forces and RCMP)

What you need to bring:

Your extended benefits card with policy number and member ID
Doctor’s referral, if required by your policy

How do I know how much I am covered for?

You can learn the details of your coverage by contacting your extended health carrier or your plan administrator.

What if my visit is partially covered by my extended health carrier?

We can still bill your carrier! If your visit is partially covered we will bill the covered amount to the carrier and ask that you pay the balance of your visit at the end of each treatment.

Can we coordinate benefits?

At this time Oakridge Physiotherapy will bill one third-party carrier per visit (eg: one extended health carrier or ICBC or MSP). Coordination of benefits is not available. We will bill your primary carrier until the plan’s funds have been exhausted. To comply with insurance carrier policies, we cannot bill your secondary carrier once your primary plan funds have been exhausted.

Do I need a doctor’s referral?

We do not require a doctor’s referral. However, some plans do require one. Please check with your extended health carrier to learn your plan requirements.

What if my injury was sustained in a motor vehicle accident or workplace accident or I have an open ICBC, Worksafe or another insurance claim?

We cannot bill your visit to your extended health carrier if your injury was sustained in a motor vehicle accident or workplace accident. You will need to pay for the treatment and seek reimbursement from your carrier.

What if my claim is denied?

If your visit is denied for online direct billing we ask that your balance is paid in full at the end of each treatment. The front desk staff will advise you if your claim has been denied before you leave.

Please note: Some plans have restrictions that do not allow for online direct billing. To check if you are eligible for this service please contact your extended health carrier.

Mon	7am - 7pm
Tue	7am - 7pm
Wed	7am - 7pm
Thu	7am - 7pm
Fri	7am - 7pm
Sat	9am - 2pm
Sun	Closed